Hampton by Hilton is a budget hotel chain with locations in the U.S., Canada, Europe, Latin America, the U.K. and China. The hotels under this umbrella include Hampton Inn, Embassy Suites and Homewood Suites. They offer mid-price accommodations for business and pleasure trips, and guests enjoy amenities such as free Wi-Fi, free hot breakfast, exercise and conference rooms and pools at most locations.
The company got its start in 1984 in Memphis, Tennessee. They opened a number of budget hotels that were managed by the Holiday Corporation. In 1989, they became part of Holiday’s holding company. They became a chain in 1995 and joined the Hilton family when Holiday’s holding company was purchased by Hilton Worldwide four years later.
They have over 2,000 locations worldwide and employ over 52,925 people. They were the first hotel chain in the U.S. to offer complimentary continental breakfast and a 100% customer satisfaction guarantee. They ranked top 5 in Entrepreneur’s Franchise 500 for five years in a row and have three awards internally, given to outstanding locations for excellence, quality, service and performance.
Employee benefits include discounted rates on hotels for employees and family members. The company offers medical, dental, vision and disability insurance options. They also offer paid time off, a retirement savings plan and employee and educational assistance programs.
People like working at the hotels because of their great employee discounts and appreciate that team member travel benefits extend to family. Employees also take pride in being part of the Hilton family and like having access to different insurance plans.
How old do you have to be to work at Hampton Inn?
Any applicants should be at least eighteen years old. This ensures that employees can competently handle the many responsibilities of their jobs.
Hampton Inn Careers
The company hires both hourly and full-time positions. They encourage employees to apply online or in person, depending on the job. Among the various positions available are Housekeeper/Room Attendant, Guest Services Representative, Front Desk Representative, Bellhop, Front Office Supervisor, Cook, Laundry Attendant and Events Coordinator.
Housekeeper/Room Attendant: Housekeepers/Room Attendants are responsible for cleaning guest rooms, laundering sheets, disposing of trash and restocking linens and other essentials. They are expected to ensure a pleasant customer experience and assist customers with specific requests. Housekeepers are required to do deep cleaning tasks in guest rooms when necessary.
Front Desk Agent: Front Desk Agents ensure that reservations, check in, check out and guest inquiries are all addressed in a timely and effective way. They are expected to keep the lobby clean, answer the phone and work quickly to solve any problems. They are responsible for communicating efficiently with fellow team members and guests alike.
Bellperson: The Bellperson is responsible for meeting guests as they arrive and transferring their luggage its destination. They are expected to escort guests into the lobby, ensure bags are brought to the correct room, manage and report messages and faxes, to assist with any deliveries and drive airport shuttles or other hotel vehicles. The Bellperson is required to support the management team by providing guest and team member feedback.
Cook: The Cook is responsible for preparing and serving the daily breakfast buffet and any other meals in accordance with company guidelines. They are required to supervise kitchen staff, ensure the dining area is clean, prevent cross contamination and other safety hazards and respond to any guest queries. The Cook contributes to departmental financial targets and is expected to support other team members when needed.
Laundry Attendant: The Laundry Attendant is responsible for washing, drying, ironing and sewing. They are expected to wash, fold and properly store all guest linens and maintain the laundry and uniform rooms, as well as respond to related guest inquiries. Attendants are required to ensure the safe use of cleaners and chemicals and report any laundry-related maintenance issues.
Breakfast Attendant: The Breakfast Attendant provides support to the Cook and the rest of the kitchen staff in ensuring smooth breakfast buffet service each morning. They are responsible for stocking food and silverware, keeping the buffet area tidy, clearing tables and handling guest inquiries. They are also responsible for inspecting and reporting any issues with silverware or dishes.
Events Coordinator: The Events Coordinator manages the use of hotel conference and event spaces by coordinating with clients and working to ensure repeat business from high-value accounts. They are expected to be extremely well organized and have the ability to problem solve quickly and effectively in a demanding environment. The Events Coordinator is also responsible for supporting the front desk staff when needed.
Sales Coordinator: The Sales Coordinator is responsible for securing client contracts related to meeting spaces at hotel locations. They establish and maintain client relationships, manage the contract process and act as the onsite contact for clients using the hotel meeting space. Sales Coordinators are expected to support the rest of the sales team in achieving targets, liaising with other teams and help to craft messaging.
Maintenance Assistant: The Maintenance Assistant supports the maintenance team in inspecting, repairing and doing preventative maintenance on guestrooms and throughout the hotel. They are responsible for reporting and logging out of order rooms so that the team can respond in a timely manner. They assist with numerous tasks including plumbing, HVAC, painting and electric, among others.
The company invests heavily in employee growth through training, networking and leadership development initiatives. They also offer several scholarships for team members and encourage employees to pursue educational opportunities. In addition, they offer management internships for graduate students studying hospitality.
Hampton Inn Application
Prospective employees are able to complete a job application online through the company website, which will bring them to the Hilton Careers portal where they can view open positions. Positions are listed by location. Candidates are also able to fill out an application in person at a hotel location if they prefer.
Applicants should double check their application forms for completion and inclusion of any additional material requested by the company.
Applicants should demonstrate interest and experience in the hospitality industry throughout their application and on their resume. The company likes to see that a potential employee has had a consistent work history.
If fan applicant is contacted about continuing the interview process, they should schedule their interview promptly and prepare to discuss their background in customer service or hospitality settings. The prospective employee should be able to talk about why they are excited about an opportunity at the company. Applicants should also be sure to discuss any experience pertinent to the position they are applying for.
Facts About Hampton Inn
They promote a team-oriented work environment and have Team Member Resource Groups to help fellow employees connect through networking and other professional development. The company places an emphasis on growth, especially for its hourly employees.
In the near future, the company will open a new location in Saudi Arabia. This will expand their global presence to over 20 countries.
They are known for providing upper midscale lodging as a member of the Hilton family. They are also known for their 100% customer satisfaction guarantee.
The company’s social efforts include their Hands-On-Hamptonality initiative, which represents their commitment to community service and they have assigned team members at their 2,000 locations who carry out this mission. They also sponsor a Global Month of Service since 2012, where locations are encouraged to host and participate in community service efforts.
Application: N/A, position specific