As the industry leader in providing automotive preventative maintenance, the company provides more than just oil changes, now offering other services including tire rotations, windshield and brake services, to name a few. Throughout its existence, the company has consistently applied innovation to their work. For example, they first invented the window sticker in order to remind drivers when their next oil change was needed.
Jiffy Lube was founded in 1971 by Edwin H. Washburn in Ogden, Utah. In 1979, W. James Hindman purchased Washburn’s seven stores and formed Jiffy Lube International. At this time, Hindman also relocated the company’s headquarters to Baltimore, MD. The organization went public in 1987 and became a subsidiary of Pennzoil shortly afterward. Today, the franchise company operates as a subsidiary of Shell Oil Company.
With over 2000 locations nationwide, the organization continues to be a trusted name in the automotive service industry. On top of that, the company can boast having earned both Automotive Service Excellence (ASE) American Council on Education (ACE) accreditation. More, in 2014, the company was ranked #1 in Training magazine’s annual ranking of companies’ excellence in training and development programs ranked the company at. And in 2013, Entrepreneur magazine had the company ranked #3 out of all Franchise 500 organizations.
Although new hires are those who possess a certain amount of skills in automotive maintenance, the option for additional and extensive on-the-job training is available for workers. Upon employment, workers must complete the Jiffy Lube University program. By providing this kind of training, the company helps associates lay the path for successful careers in the auto service industry.
Industry-leading benefits are available to many of its employees. Their nationally recognized employee training program makes it possible for associated to gain marketable skills, work toward college credits and earn key certifications. In addition, other benefits include 401(k) retirement plans, healthcare coverage, and paid time off after an established number of years to employees who qualify.
In general, employee ratings of the organization is satisfactory. Given that most location do not keep night hours, an effort to provide work/life balance is noted. In addition, employees report an appreciation of the professional development opportunities that are made available to them.
How old do you have to be to work at Jiffy Lube?
This company enjoys a reputation as a trusted brand in the automotive service industry. Jiffy Lube looks for employees that will provide excellent service to build customer trust and loyalty. Job seekers interested in employment must be 18 years of age or older.
Jiffy Lube Careers
Jiffy Lube looks to hire employees who aim to use their skills each time a customer trusts them with their vehicle. There are positions for those who possess the necessary mechanical skills as well as those who seek to oversee the business side of things.
Service Cashier: The service cashier is responsible for greeting all customers who enter the store in order to provide great customer service. They will receive customer payments and enter the amount into the company’s computer system. Duties also include receiving incoming stores and answering emails as well as keeping the waiting room and reception area clean and presentable.
Quick Lube Technician: The quick lube technician’s primary duties include lubricating vehicles quickly and thoroughly and following brand specifications. They may also perform a thorough check of vehicles to discover needed repairs and preventative maintenance services. Must have the ability to operate all tools and equipment in a safe manner.
Customer Service Advisor: The customer service advisor assists customers by providing explanations about services, products and warranties. A full knowledge of products and services is necessary to give customers the most honest advice possible. The advisor also communicates with customers and keeps them updated on the status of their vehicle throughout maintenance procedures.
Management Trainee: The management trainee is led by a mentor through a management training plan. The trainee gains formal skills as well as the skills needed to progress within the organization. The trainee familiarizes themselves with and eventually adopts the standards of the organization as well as operating procedures of the organization.
Assistant Manager: The assistant manager assists the store manager works with the store manager to learn and develop management skills. Additionally, they assist with administrative duties as well as resolving employee and customer issues.
Store Manager: The store manager provides overall leadership for the store. They manage daily operations within the store and assist with administrative duties and financial management. Additionally, they will oversee the hiring and onboarding of new associates.
Jiffy Lube Application
A ‘Work With Jiffy Lube’ link can be found on the homepage of the company’s official site. Here, the site offers another link to browse locations of nearby stores. Those interested in potential employment must apply directly at the location in which they are seeking to work. Online applications are not available.
The first step in securing a job is effectively navigating through the application process. When visiting the store to complete an application it is important to look presentable. Additionally, it is a good idea to prepare a copy of your resume or CV to bring with you.
It is a priority of this company that customers trust its employees with their vehicle. Therefore, it is important to show that you are not only interested in the technical aspects of the job, but passionate about providing service. During the interview process, express your ability to be attentive to customer needs.
There are oven 250 million cars on the road in the U.S. today. Each of these vehicles require oil changes as well as other preventative maintenance on an annual basis or more. Because of this, the outlook for the growth of the the auto service industry looks promising. Furthermore, continued demand for vehicle maintenance creates steady job opportunities within the industry.
Facts About Jiffy Lube
The company culture is one that is committed to operational excellence. The success of the business is driven by a culture of innovation as well as one that offers high quality services that meet the needs of their customers.
Recently, the company was in the news for offering discounts to veteran’s on Veteran’s Day Monday. During this promotion, free or discounted oil changes were offered to all active duty and past service members. This campaign has impacted over 24,000 veterans and active duty military personnel at multiple locations.
As the founder of the fast oil change industry, Jiffy Lube is well known for providing automotive preventative maintenance. Today, not only are they known for speedy oil changes but also for providing customers which exceptional service when servicing their vehicles.
As a franchise company with each store owned and operated independently, most community outreach takes place in the local in the communities in which the stores are located. A nationally coordinated effort in which the organization is involved is a partnership with MDA on the annual Muscle Up Campaign which is held each August.