Cold Stone Creamery is an ice cream parlor chain. Their main product is ice cream that is made of 12-14% butterfat. The ice cream comes in several different flavors and customers can choose from many mix-ins to be added to the order. Mix-ins include chocolate, candy, and fruit. They also serve products such as ice cream cakes, pies, smoothies, and shakes.
The company was founded by Donald and Susan Sutherland in 1988. The first store was located in Tempe, Arizona. In 1995, the company opened its first franchise location in Tucson, Arizona. There are now locations all over the globe. In 2007 the company merged with Kahala Corp., together they own 13 different brands. Over the past few years, the company has partnered up with several different companies such as Rocky Mountain Chocolate Factory to help bring in year-round sales. They have also partnered with Tim Hortons, a coffee shop chain, and Soup Kitchen International. Their current headquarters is located in Scottsdale, Arizona.
The company is currently the 6th best selling ice cream in the United States. It operates in over 25 different countries. Cold Stone has won several awards for best ice cream in cities such as Ventura, California and Westerly, Rhode Island.
Store employees are not provided with any benefits such as healthcare, vacation days or 401(K). Assistant managers and managers may be offered a 401(K). Specific benefits may depend on various requirements by location due to franchising.
Employees enjoy working here because of the fun environment and positive relationships. Employees are encouraged to have fun and be creative. Employees also enjoy the great locations and the friendships they establish while working.
How old do you have to be to work at Cold Stone Creamery?
In order to work at Cold Stone Creamery, you must be at least 16 years of age. Anyone over the age of 16 is encouraged to apply.
Cold Stone Creamery Careers
Cold Stone Creamery has several different positions available. Most employees start out as crew members, where they will learn all of the fundamentals of serving a great ice cream experience. Most employees will learn to fundamentals of working in an ice cream shop, including working the cash register and baking pre-made items. Experienced employees have the opportunity to work as shift and store managers, having more responsibility and higher pay.
Crew Member: Crew members will be responsible for mixing ice cream creations. They will also bake, assemble, and decorate cakes. Crew members will work the register, taking money, and giving customers correct change. They will clean the store and make sure it stays up to standards. Crew members are encouraged to sing when receiving tips.
Cake Decorator: Cake decorators will be responsible for making and mixing ice cream creations as well as working the cash register. Decorators will gain experience in decorating pre-made and customer cakes for customers. They will order products and supplies and communicate well with customers.
Shift Leader: Shift leaders will help motivate and lead crew members. They are responsible for mixing ice cream creations and baking, assembling, and decorating cakes. Shift leaders are proficient at the cash registers and help to keep the store clean.
Shift Manager: Shift managers are responsible for offering high levels of customer service. They must mix ice cream creations, service customers, and be proficient at the cash register. Shift managers will order and receive products and supplies for the store. They also keep a clean the store clean and organized. They help out in all areas where help is needed.
Store Manager: Store managers are responsible for offering high levels of customer service. They are able to work the cash register and help out employees in need. Managers must be able to hire and train employees and keep a high moral within the store. Shift managers will supervise the ordering and receiving and also be in charge of keeping up with sales. The store manager is in direct contact with upper management and acts as a liaison between the two.
Assistant Manager of Operations: The assistant manager of operations is in charge of preparing the store for operations. This includes making sure the ice cream is properly prepared and that all the cakes are made before the start of the day. They will be responsible for making sure the store is ready for operation each morning. They will take custom orders and help with serving and using the cash register when needed. They will maintain a clean and sanitary working area.
Assistant Manger: Assistant managers are responsible for offering high levels of customer service. They must also help manage team members with duties such as hiring, training, and creating schedules. Assistant managers handle customer complaints and store emergencies, as well as managing supplies and labor costs.
Cold Stone Creamery Application
To apply for a position, follow the website and look for “work for us” at the bottom of the page. For local jobs, click on local store jobs. You will then be sent to a new page where you can search for your local store. From there you can fill out an application.
There are applications available online. To apply online, visit the company website. To inquire about applying in person, candidates will want to visit that store directly. For store locations, visit the website and search by zip code or city.
When applying online, make sure you include all relevant work experience, as well as unpaid and volunteer experience. Include correct contact information for your previous jobs. Check to make sure your email address and phone number is also correct.
There is no place to submit your resume online but you may be able to include your resume, in person, if applying at a direct location. For specific questions, contact your local store. Store locations can be found on the company website.
In order to prepare for an interview candidates should study the website and make sure they are familiar with the company’s policies. The company encourages candidates to be creative and show personable attitudes towards customers.
Things To Know About Cold Stone Creamery
Cold Stone Creamery is dedicated to embracing diversity and inclusion. They focus on creating a work environment that brings out the best in people. When customers enter a store location, no matter what country they are in, they enter into a gathering place that is full of entertainment and exceptional service.
In 2014, the company was voted in the top 50 of franchises by Entrepreneur. In 2013, Nation’s Restaurant News, voted consumer pick of 2013. In 2006, Entrepreneur magazine named the company the 11th fastest growing franchise.
The company is known for its unique, smooth and creamy, ice cream. It derives its name from the frozen granite slab that the employees use to fold the mix-ins into the ice cream. Employees are often found singing when a tip is given. Customer’s love the friendly and fun atmosphere.
Cold Stone Creamery works with the Make-A-Wish Foundation. Once a year, the company invites consumers to their stores for free ice cream in exchange for a donation. In 2005, the company raised over $750,000, which was enough to fund 123 wishes.